Visitor Chat Request Timeout
Administrators can set a Visitor wait timeout for when a Visitor is waiting to connect to an Operator. If this value is exceeded, the Visitor will be redirected to the feedback window.
Please open CuteSoft_Client\CuteChat\SupportCustomer.aspx file and modify the following code:
var redirectIfNoAcceptForSeconds=600;
The default timeout value is 600 seconds (10 minutes).