Installing Cute Live Support standalone

This guide shows the steps to install Live Support standalone application. If you haven't got the software, please download from here.

1.	Unzip the zip file and create a virtual directory or website pointing it to the 'CuteLiveSupport\ Web' folder (located in the archive).
2.	Execute SQLScripts\CuteChat4.sql, LiveSupportWeb.sql against your existing database or create a new database. Grant your login access to the new database. Open your SQL Server Query Analyzer from within Enterprise Manager. Once you have successfully connected to your SQL Server within query analyzer, open and execute the CuteChat4.sql, LiveSupportWeb.sql against your database.
3.	Update the web.config to use your custom connection string. <add key="ConnectionString" value="server=(local);database=CutePortal;uid=test;pwd=test"/>
4.	Modify CuteChatMail.config file to set up Email/SMTP Configuration. <settings> <add key="DefaultMailAddress" value="LiveSupport<test31415926@gmail.com>" /> <add key="SmtpServer" value="localhost" /> </settings>
5.	Installing Live Support Operator application. The Live Support Operator application (LiveSupportOperatorClient.msi) should be installed on all operator's machines.
6.	Logging in as an operator: When you initially open the program you will see the screen below: Web service Url: The Url of your website which contains CuteSoft_client folder. User name: The operator user name. Password: The operator password. Remember password: Check this box, if you want to save this password for next login. < br>Go toWindows->Start->All Programs->Cute LiveSupport->Config Live Support Operator to set default value of Web service Url: <add key="CuteChatServiceUrlBase" value="http://yoursite.com"/> Important note about Web service Url You must upload your CuteSoft_client folder to this exact location. For example, if the folder is located at http://yoursite.com/livesupport/CuteSoft_Client, then the URL here is http://yoursite.com/livesupport. Incorrect URL can cause exceptions.