Installing Cute Live Support for CS 2.x

The following guide shows the steps to implement a Cute Live Support into Community Server 2.x application. If you haven't downloaded the software, please download the software copy from here.

	Unzip the zip file and copy CuteChat client files to the Community Server solution. CuteSoft_Client folder and all file it contains should be deployed to CS_FOLDER\. Themes folder and all file it contains should be deployed to CS_FOLDER\. RedirectForumToChat.aspx should be deployed to CS_FOLDER\. global.asax should be deployed to CS_FOLDER\.
	Deploying the CuteSoft.Chat.dll assembly and license file The following files should be deployed to CS_FOLDER\Bin. CuteSoft.Chat.dll CuTeliveSupport.lic
	Execute SQLScripts\cutechat3.sql against your Community Server database Open your SQL Server Query Analyzer from within Enterprise Manager. Once you have successfully connected to your SQL Server within query analyzer, open and execute the Chat SQL file(SQLScripts\cutechat3.sql) against your Community Server database.
	Log in as admin, add one or more operators to your site: Display the flash movie of this step
	Downloading and installing Live Support Operator: The Live Support Operator application can be downloaded from CuteSoft web site. Once you have downloaded it, you can install it on all operator's machines.
	Logging in as an operator: When you initially open the program you will see the screen below: Web service Url: The Url of your website. User name: The operator user name. Password: The operator password. Remember password: Check this box, if you want to save this password for next login. You can set default value of Web service Url by editng LiveSupport.exe.config file. <add key="CuteChatServiceUrlBase" value="http://yoursite.com"/> Important note about Web service Url You must upload your CuteSoft_client folder to this exact location. Otherwise your Live Chat will not function!
	Create departments and assign CS users as operators a. In the "Departments/Agents" panel, right click, click the "New Department" menu, then add departments. b. Select the department, right click, click the "New Agent" menu, then add new agents. c. If you want to remove the agent, please select the agent, right click, click the "Remove Agent" menu.