Installing Cute Live Support for Snitz Forum

Unzip the zip file and copy CuteChat client files to the Snitz Forum solution.

CuteSoft_Client folder and all file it contains should be deployed to SNITZ_FOLDER\.
bin folder and all file it contains should be deployed to SNITZ_FOLDER\.
global.asax should be deployed to SNITZ_FOLDER\.
web.config should be deployed to SNITZ_FOLDER\.

Execute SQLScripts\cutechat3.sql against your SNITZ Forum database

• Open your SQL Server Query Analyzer from within Enterprise Manager.
• Once you have successfully connected to your SQL Server within query analyzer, open and execute the Chat SQL file(SQLScripts\cutechat3.sql) against your IBUYSPYCS database.

Update the web.config to use your custom connection string.

<add key="ConnectionString" value="server=(local);database=Snitz;uid=test;pwd=test"/>

Adding the chat button, admin button and monitor tag

Chat button tag:
<script src="CuteSoft_Client/CuteChat/Support-Image-Button.js.aspx"></script>

Visitor monitor tag:
<script src="CuteSoft_Client/CuteChat/Support-Visitor-monitor.js.aspx"></script>

Admin button tag:
<a href="CuteSoft_Client/CuteChat/admin">Chat Admin</a>

Find the logo cell(about line 283), Copy/paste the code below:

"<td><script src='CuteSoft_Client/CuteChat/Support-Image-Button.js.aspx'></script>" & vbNewLine & _
"<script src='CuteSoft_Client/CuteChat/Support-Visitor-monitor.js.aspx'></script></td>" & vbNewLine & _

Find the "admin options" link (about line 378), copy/paste the code below:

<a href='CuteSoft_Client/CuteChat/admin'>Chat Admin</a>

Log in as admin, add one or more operators to your site:

Installing Live Support Operator application.

The Live Support Operator application (LiveSupportOperatorClient.msi) should be installed on all operator's machines.

Logging in as an operator:

When you initially open the program you will see the screen below: