• Home

• Introduction
• Features and benefits
• How does it work
• Requirements

• Cute Live Support standalone
• Adding the chat button and monitor tag to your web pages
• Customize chat buttons
• Customize Chat Invitation

• Using Live Support Operator
• Operator Picture
• Greeting Message
• Canned Messages

Getting Started

How does it work

As more and more business is done over the Internet, new ways of communicating with customers are being brought up. 

There are 2 types of chats that you can have on your Website.   You have Live Chat which allows your visitors to chat directly with you, or you can have a Public Chat Room which allows your visitors to chat with each other directly.

This program allows visitors the opportunity to chat with you in real time.  Clicking on a “chat” link from your site, a visitor will be prompted to enter a username and will then be taken to a location where they will be able to chat with you.  When a user enters the chat area on your site, our program will notify you of a visitor and will send them a welcome message.  Both you and the visitor will be able to enter text into your respective interfaces and it will show up in the others area.  This gives you the ability to answer questions from your visitor and potential client while they are on your site.  No need to wait for e-mail replies any longer.  This program can also be utilized for non-business use for chatting with friends or just an everyday user to your site, without the need for an instant messaging client.

It is quick and easy to set up. It can be set up and run by a single administrator/operator or accommodate multiple operators.

Stage 1:

Setup Cute live Support Server. It is very simple and is explained in detail in the application's user manual. Basically all you need to do is to unzip and upload some files to the web server (BY FTP) and update the database connection string. All the application can be deployed by FTP.

Stage 2:

Add Cute live Support button tag to as many pages of your website as required. A Cute Live Support button tag appears as a graphic on your web site that visitor can click to chat. A Cute live Support monitor tag is invisible to visitors but enables you to see who and when is visiting this particular page.

Stage 3:

Cute live Support Server determines if your operators are online and displays the live Support button accordingly.

When operators are offline or unavailable, customers see "offline, please leave a message" button.
When operators are online and available, customers see "Click to chat" button.

When a visitor is on a page that includes a live support button tag, they can click the button to request a chat with an operator. If the request is accepted, the operator can chat with the visitor.